Plateau Receives One of the Highest Customer Satisfaction Ratings in Survey of Learning Management System Users
RESPONDENTS TO BRANDON-HALL.COM SURVEY GIVE PLATEAU HIGH MARKS FOR PRODUCT, SALES AND PROFESSIONAL SERVICE
FAIRFAX, Va. June 5, 2001 In a brandon-hall.com survey of companies using 22 of the world's leading learning management systems (LMS), Plateau Systems received one of the highest overall customer satisfaction ratings for its Enterprise Learning Management System and the professional teams that sell, install and support it.
Plateau was among the highest scoring companies in all six categories of Learning Management Systems Voice-of-the-Customer Study: What Buyers Like and Don't Like About What They Bought, available at www.brandon-hall.com, and it received the highest score when customers were asked to rank their overall satisfaction with their LMS and the support team behind it. The survey, performed by influential e-Learning researcher and consultant Brandon Hall, canvassed 140 companies that use learning management systems as a platform for their corporate learning and training programs.
Every one of Plateau's scores was well above the industry average, and its cumulative ranking was significantly higher than all the publicly traded companies included in the survey.
Our business has grown over the years because of strong relationships and happy customers, so we're pleased to see that reflected in these results, said Paul Sparta, Chairman and CEO of Plateau Systems. On each project we undertake, we listen carefully to our clients, tailor our software to their needs, and stay close by throughout implementation and beyond. That is the principle on which we have built this company from the beginning. We are all very proud of the way our customers talk about us in this survey.
We surveyed LMS customers to help upcoming customers choose the right system for their organization based on real-life implementation experience, says Brandon Hall. Comments and ratings from actual customers speak volumes about a company's product and people.
Hall's Voice-of-the-Customer survey is the first comprehensive effort to have enterprise customers assess their satisfaction with their learning management systems and providers. In addition to numerical ratings, the brandon-hall.com study found uniformly positive reviews from Plateau users about Plateau's sales, installation and support:
Sales:
- Sensitive to our particular needs readily available to answer questions from all participants in the sale.
- Quick response to phone calls…. Able to answer questions.
Installation:
- Worked very hard during conversion from former system to upgraded system.
- Training was tailored to our specific needs.
Support:
- Technical problems are few and far between… When there is a glitch, they respond immediately.
- Excellent technical support…. Very knowledgeable staff.
- [Our] requests for product improvements or changes are all considered and most are implemented.
Hall has 24 years of experience in writing, researching and advising on corporate training. He has authored 20 reports on e-Learning, and is the Lead Researcher and CEO of brandon-hall.com, a leading e-Learning information firm.
Earlier this year, brandon-hall.com named Plateau Systems to its prestigious Short List of recommended companies in a critical review of 60 Learning Management Systems. The report, Learning Management Systems 2001: How to Choose the Right System for Your Organization, noted the scalability and integrated management of Plateau's enterprise LMS, and described Plateau as a well-respected company with an excellent reputation for designing enterprise-level rollouts for their learning management system.
About Plateau Systems: Plateau manages learning and knowledge processes for organizations, improving their business operations by integrating and delivering the knowledge employees, customers and partners require to excel. Plateau's enterprise-class software supports online and traditional learning methods, and integrates seamlessly with other enterprise software applications to enhance their value and reduce the cycle of learning. Plateau 4 Learning Management System (LMS) is built on open, J2EE/EJB architecture, and is being used by clients across the globe, including Motorola University, Federal Express, Nestle USA and the U.S. Air Force. The company was founded in 1996, and is headquartered in Arlington, Virginia.
About brandon-hall.com: brandon-hall.com provides independent reports and advice to help organizations make the right decisions about technology for learning. Publications from brandon-hall.com include Building the Business Case for E-Learning, Learning Management Systems 2001: How to Choose the Right System for Your Organization, E-Learning Across the Enterprise: The Benchmarking Study of Best Practices, Collaboration Tools for E-Learning, Live E-Learning, Web-Based Training Cookbook and The Cost of E-Learning Packaged Courses. The organization also works to recognize advances in the industry with the Excellence in E-Learning Awards, now in its fifth year, and the first recognition program dedicated entirely to the e-Learning industry.
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