Customer Support
"Our partnership with Plateau is one of our more solid relationships. The service organization has always stepped up. Plateau has been fantastic at supporting us."

- Yahoo!
Services

Superior Customer Support

Plateau’s Customer Support Organization (CSO) upholds the highest level of quality assistance. Through 24x7 live assistance, e-mail support, and online self-service support, CSO analysts are able to consistently and expertly provide you with quality support. CSO maintains greater than 99% service level response, translates to timely and efficient support for all of your inquiries.

  • Service Level Objective conformance of 99.4%
  • Response time satisfaction of 94%
  • Analyst Professionalism satisfaction of 95%
  • Follow-up and communication satisfaction of 90%
  • Overall customer service performance satisfaction of 87%

Benefits of Customer Support

  • Centralized. Single point of contact for all incoming customer inquiries, issues, and requests.
  • Experienced. Highly trained representatives are located at
    Plateau HQ.
  • Accessible. Multiple contact methods are available.
  • Comprehensive. Help desk support is available for multiple scenarios.

Tier 1 End User Support

Tier 1 End User Support service provides a cost-effective opportunity to outsource end-user help desk support. This frees your organization from fielding end-user talent management application queries, reducing costs while being certain the accurate information is being provided in a timely manner.

Plateau’s Tier 1 End User Support service is available in two flexible options:

  • Standard Tier 1 Support
  • Premium Tier 1 Support

Self-Service Resources

Self-services resources enables quick access to the tools that customers need via Plateau eSupport, a 24-hour web support center. With eSupport, customers can query Plateau Knowledge Base, have access to the Learning Landscape pages and the Content Integration Guide. Customers can also initiate an online chat session, check on the status of submitted inquiries, update customer profile, monthly Plateau newsletters, product simulations and access to downloadable documentation and software.

Additionally, Customer Support publishes Outreach, a monthly e-newsletter, as well as regular technical bulletins, to keep clients updated on the latest information about Plateau products.

Live Support

Plateau is available to provide assistance whenever you need it. Please contact a Plateau Customer Support Analyst for full details.

Phone:

888-898-8207

Email: help@plateausupport.com