Infrastructure Hosting

Plateau’s Hosting Services provides flexible options for deploying and maintaining Plateau solutions within our hosted infrastructure. All hosted solutions provide production and non-production environments and are securely housed in our world-class data centers as either Shared or Dedicated environments to ensure the right fit for your needs.

• Shared - this option is our most cost effective entry into a hosted solution. You are supported in a dedicated instance of the application while leveraging a shared hardware infrastructure for maximum efficiency.
• Dedicated - is intended for large enterprises with complex security or integration requirements and is based on your specific business needs. The hosted solution can leverage existing customer-furnished hardware/software within the architecture and can be built as a fully redundant solution with customer-direct access to systems.

OnDemand Services

Provides OnDemand Implementation and Ongoing Managed Services for Plateau OnDemand solutions. OnDemand Services provide fast delivery of software hosted at world-class data centers, automatic upgrades, and 24x7 customer support.

Plateau OnDemand Implementation Services

Plateau OnDemand Implementation Services leverage deep expertise to rapidly deliver Plateau OnDemand solutions. This hybrid implementation approach combines consulting, training, and configuration into streamlined, cost effective solution that enables organizations to jump-start their deployment.

Ongoing Managed Services

Ongoing Managed Services bundles infrastructure hosting, 24x7 customer support, and automatic upgrades so organizations can stay current on the latest software release. Plateau’s Hosting Service provides transparent management of software and hardware environments, at our world-class data centers, and includes security, guaranteed 99.5% uptime, redundancy and ongoing updates between Plateau and the HR System. Plateau Customer Support commits to the highest level of support and service requirements, delivering around-the-clock online and phone assistance.

Talent Management Process Outsourcing

Plateau’s Talent Management Process Outsourcing service shifts the burden of talent management system administration to the experts at Plateau so that organizations can focus on activities core to their business. Because any administrative task can be scoped in, customers determine which tasks they wish to outsource according to their specific business needs.

Talent Management Support Services

Two services focused on providing enhanced end-user support and advanced administrator support.

• Tier 1 End-User Support – provides customers with phone access to a central Plateau support desk to resolve simple “how-to” support issues, such as login and password resets, eliminating the time and resource costs associated with establishing and facilitating an internal talent management help desk.
  
  Tier 1 Support also includes a Tier 1 Overflow Support services option for customers whose Plateau talent management solutions are supported in-house, but may require back-up assistance during usage spikes or high volume occasions
• Advanced Admin Support – saves customers time and money by giving administrators the option to work directly with Plateau’s “Just-in-Time” administrator experts for immediate answers to and guidance on issues related to their Plateau deployment.

iContent®

iContent makes it easy for your organization to buy, deploy, and manage content to the workplace. By reducing content and infrastructure administration and overhead, customers can realize substantial cost savings and ensure faster content delivery to their end users.

iContent is the only comprehensive solution that allows organizations to find, purchase, deploy, and deliver both third-party content libraries and in-house custom content. Content types go beyond just courseware to include simulations, assessments, online books, video, audio, podcasts, virtual labs, webinars, collaboration, communities, documents and more. The solution is built on a secure, state-of-the-art hosted infrastructure, and supported by a global Content Distribution Network.

The solution is built on a secure, state-of-the-art hosted infrastructure, and supported by a global Content Distribution Network.

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>> Read customer case study

Click here to learn how iContent has helped Ahold U.S.A solve the challenges of ongoing management and distribution of e-learning content to global employees. (111 MB)